Pescheria Santa Lucia

For Pescheria Santa Lucia, we developed Ordina in Chat, a platform that lets customers order where they already talk every day: on WhatsApp, on Telegram and over the phone. The solution consists of a Java backend, an Angular back office, two Flutter mobile apps, one for customers and one for the counter, and a public Nuxt website. Ordering in chat Customers browse the catalogue, choose products, quantities and a pickup slot, and receive confirmation right in the conversation. A voice assistant on the phone An AI-powered voice agent answers calls and takes orders by voice, reading catalogue, prices and availability from the management system in real time. A single platform serves several businesses: each has its own number, its own greeting and its own voice. Management and counter The back office manages catalogue, prices, time slots and orders, and publishes the weekly flyer the app shows to customers. At the counter, a dedicated app receives orders and prints them on thermal printers, so the work reaches where it is needed with no extra steps.